Making Sense of Your People Puzzle
Heather Marquez, ActionCOACH
Ever wonder why some people do the things they do? Are there people that you just can’t seem to connect with? In this highly interactive workshop, participants will learn the basics of the Human Behavior Model and how to turn that understanding into better communication. At the end of this session, the participants will be able to:
- Identify their own primary behavior pattern
- Understand the basic characteristics of all four patterns of behavior
- Use the process to adapt their communication style to others
Working with people is hard, but it doesn’t have to be. Good communication is a basic foundation need of Agile. This tool will help you get more out of your daily and weekly rituals.
After a couple of months as a retail cashier, at 16 Heather quickly found out through trial by fire there was more to being a leader than a title and a set of keys. This experience began her lifetime quest to build her leadership skills and help others develop theirs. Now, with more than 25 years of management, leadership, and training experience, Heather’s mission is to help others realize their purpose and passion through collaboration that will unlock their leadership potential. She supports business leaders by equipping them with the skills needed to increase employee engagement and build a positive company culture.
Heather can identify with the challenges business leaders face because for 20 years, she held management and training positions in large corporations. As a store manager and area training manager for a major retailer, she trained store managers, department leaders, and associates using corporate and professional training programs. She left the corporate world to focus exclusively on helping others develop on their journey of personal and professional growth. Heather uses the best leadership and productivity methods and tools available to achieve results: she is a John Maxwell Team Certified Coach, Speaker and Trainer; ThinkBuzan Mind Mapping Instructor; Certified Human Behavior Specialist; and an ActionCOACH. She helps individuals and teams drive results and overcome obstacles in a creative, growth driven manner in workshops, seminars, and one-on-one coaching. She has facilitated training and development for retail, government, religion, technology, and service providers, putting in place the foundation for well-connected teams dedicated to the success of their organization.