The Road to an Agile Business
Roger Burlton and Sasha Aganova, Process Renewal Group
Every business leader desires to head up a business that can change course quickly; one that would rapidly realize the vision of being anticipatory, adaptable and versatile. Driving out software more rapidly is undeniably useful in this quest but by itself is not sufficient. Clearly, the main challenge is to develop all business capabilities to continuously adapt, keep products and services relevant and ways of working flexible.
For the business to be truly agile a number of interdependent considerations must be on the table. A change in one may affect the others. Business processes, requisite capabilities, shared data, supporting technologies, business decisions and rules, human competencies and culture, organization structure and roles, measurement and even the business model itself must work in concert.
To achieve this harmony, the business must be designed with a true value delivery perspective from end to end, from customer back to customer, and across a whole value chain especially if it involves multiple departments and external partners which have to be in complete alignment. With the move to a digitalized planet, the challenge is more acute since services and data must now be connected in support of a full customer journey serving multiple personas, scenarios, channels and touch points.
This session will introduce some key requirements to establish a truly agile business. Borrowing from the recently published ‘Business Agility Manifesto’, co-authored by the session leaders, it will describe what’s needed to thrive on uncertainty and to be able to reconfigure the business almost on demand.
- Attributes of an agile business
- The critical role of business architecture and a shared knowledge base to enable confident and easy change
- How to use process and data models to make fast design decisions
- Sustainability and the right amount of governance
- Getting executives to understand and act
Roger Burlton is a respected pioneer in the introduction of innovative approaches for Business Management. He is a world leader in the field of Business Process Management, having authored one of the most read and followed books on the topic early in BPM’s growth as well as the Business Process Manifesto. Roger’s leadership is also witnessed by his position as chair of several of the most influential conferences each year on BPM and Business Architecture and by his role as chair of the BPTrends.com Advisory Board. The insights he brings to PRG’s consulting clients are thoughtful and pragmatic.
Sasha Aganova brings breakthrough results to the Business Process Management arena by integrating cultural development into the methodology. She is an expert in BPM and Continuous Improvement with over 15 years’ experience in leading large scale process improvement initiatives, establishing Business Process Management best practices and developing the overall process Architecture in various business environments and industries. Sasha has helped some of the largest Canadian and international companies to evaluate and implement BPM.